How much does a subscription cost?
After a one-time, 7-day free trial, subscriptions cost just USD $5 a month. If you commit to a full year, you get the discounted rate of $4.17 per month (USD $50 charged annually).
What will a subscription give me?
Subscribers have access to all of the following:
- Our robust market search feature.
- The index of market listings.
- The calendar of upcoming themes and deadlines.
- Interviews with editors.
- Full market listings, including response statistics.
- Statistical reports.
- Personalized RSS feeds.
- Your personal control panel including your submissions tracker, etc.
- If you have opted-in to receive our newsletter, you will receive our info-packed weekly issues via email.
Why do I need to provide payment information to activate a free trial?
We need to know that you can pay for a subscription after your trial ends. Rest assured, you will not be charged until your trial ends. If you cancel before the end of your trial period, you will not be charged at all.
I just bought a subscription. When will I have full access to the site?
Subscription purchases are usually confirmed within minutes. You can check your Control Panel page to check on the current status of your subscription. If it has taken longer than 15 minutes, there may have been a problem with your payment. Check your email. If that's not the case, please contact Customer Service as soon as possible.
When will my subscription end?
Subscriptions recur until cancelled. You can check the status of your subscription at any time to see when the next billing date is, or if you have already cancelled, to see when access will end. Read the questions below regarding checking the status of your subscription and cancelling a subscription.
Note: There are two circumstances when your subscription may be cancelled without your input. (1) PayPal has a habit of automatically cancelling subscriptions when you change your contact information or payment details at PayPal. (2) If we can no longer contact you with payment receipts, etc., we may cancel the recurrence of your subscription at our discretion.
How can I check the status of my subscription?
You can check the status of your subscription at any time from the "Your Subscription" entry in the Account menu or from your Control Panel.
How do I cancel my recurring subscription?
Cancellation is self-service. Simply go to "Your Subscription" page (accessible from the Account menu or your Control Panel) and follow the instructions there. You won't need to contact Customer Service or jump through any hoops. Once cancelled, your subscription will expire at the end of the period you most recently paid for.
Note that if you are on a trial and cancel your subscription, you will not be charged and will lose access at the end of the trial period. If you want to cancel recurring charges after a trial, you should wait until you have been charged your first payment before cancelling. (You will receive an email receipt when you are charged.)
I want to buy a subscription, but I can only pay by check/money order. What should I do?
We do not offer a check/money order option for recurring subscriptions. However, you can buy yourself a Gift Certificate with a check or money order that you can redeem for a "Gift" subscription.
I already have a subscription and someone bought me a Gift Certificate. What do I do?
Redeem the Gift Certificate if you haven't already done so. The "Gift" subscription will automatically take effect once your current subscription expires.
What happens to the information in my account if my subscription lapses?
All of your non-financial information will remain on file, ready for your return.
What payment methods do you accept?
For subscriptions, we accept credit cards (Visa, MasterCard, American Express, Discover, JCB, and Diners Club) and PayPal.
For Gift Certificates, we accept the methods listed above plus checks and money orders drawn in US funds.
Can I trust you with my payment information?
We do not keep any of your financial information on file or have direct access to it. Only our trusted "PCI Service Provider Level 1" payment processors have access to your sensitive, financial information. All communications between our servers and our payment processors' servers are secured.
I live outside the USA. Can I still buy a Subscription or a Gift Certificate?
If you pay by credit card, you can still use our payment system. We charge in US dollars only, but that amount will be converted to your currency at a rate determined by the bank that issued your credit card.
If you pay using PayPal, we charge in US dollars, but that amount will be converted to your currency at a rate determined by PayPal.
If you pay by check or money order, we only accept US funds.
What is your refund policy?
We do not issue refunds.
What if I have a dispute?
If you have a dispute, please be courteous enough to contact us before lodging the dispute with your credit card company, bank, or PayPal. We like our customers to understand what they're paying for. If you have concerns about a payment, please let us know. We think you'll find that we're fair.
How do Gift Certificates work?
Gift Certificates are delivered in the form of a code that can be redeemed on our site. The Gift Certificate code can be emailed to you to present to the lucky recipient in the manner of your choosing, or we can email it to the recipient on your behalf.
When a Gift Certificate is redeemed, it will be converted into a "Gift" subscription valid for a certain amount of time. For example, a $50 Gift Certificate results in a "Gift" subscription that's valid for one year.
Do Gift Certificates expire?
The Gift Certificates themselves do not expire. The Gift Certificate codes will remain valid until redeemed.
I want to buy someone a Gift Certificate. What happens if they already have a subscription?
If you buy a Gift Certificate for a lucky someone who currently has a subscription, the "Gift" subscription will automatically be applied to their account once their current subscriptions ends.
Do you offer a discount for Gift Certificates purchased in bulk?
Yes! We offer a 25% discount when you buy 10 or more Gift Certificates. Be sure to use our bulk gift order page.
Can I buy a Gift Certificate for myself?
Have a question about subscriptions, gift certificates or payments not answered here? Contact Customer Service.