Duosuma Duotrope's Submission Manager

Duosuma Billing, Credits, and Charging Fees

Billing Summary

The Manage Billing, Credits, and Fee Settings page is where you can see the current status of your subscription and Submission Credit balance, and also where you can manage the billing and fee settings for your Duosuma Account. To access this page, you must be the Account Owner or have "Manage Billing" privileges. The top of the page offers a summary of the following:

Subscription Status: Shows the current status of the Duosuma account's subscription and allows you to Cancel or Reactivate the subscription, if applicable. If you choose to Cancel the subscription, your team will no longer be able to receive or read submissions, and any public Duosuma project pages and calls for submission will be deactivated. (This does not affect your Duotrope listing(s), which will continue to be listed as long as they meet our criteria.)

Card: Indicates whether there is a credit card on file for the subscription.
If so, you can Request Details or Update the credit card. Requesting details will request information on the type of card, the last 4 digits, and the expiration date of the credit card from the payment processor.
If there is not a credit card on file for the subscription, you can Add one.

We do not keep any of your credit card information on our servers. For your security and privacy, sensitive financial details are stored and processed entirely by Stripe, which is a "PCI Service Provider Level 1" payment processor. All communications between our servers and the payment processor's servers are secured.

Credits: This shows the account's current Submission Credit balance, accurate within 15 minutes. If it's a positive balance, it will tell you the number of Credits remaining. If it's a negative balance, it will also indicate the current accrued cost for this billing period. You can also buy blocks of credits using the Buy Credits button. (More info below.)

Pricing: This is a reminder of the pricing terms that are in effect for this account.

Next: This gives your next billing date, if applicable.

Buying Blocks of Credits Optional

On the Manage Billing, Credits, and Fee Settings page, you also have the option of pre-purchasing credits using the Buy Credits button. These are sold in blocks of 100, from 1 block (100 credits) to 100 blocks (10,000 credits). Purchased credits do not expire, but they are non-transferable and non-refundable. Each Block of 100 Submission Credits costs USD $18.00.

Volume discount: If you purchase 10 or more blocks (1,000+ credits), you will automatically get a 15% discount!

Collecting Submission Fees and Tip Jar Payments Optional

Onboarding to Charge Submission Fees/Tip Jar Payments

Before you can charge Submission Fees or request Tip Jar payments, first you must onboard with our trusted payment processor, Stripe. The onboarding process begins when you click the Connect with Stripe button.

  • If you already have a Stripe account, you will need to log in to that account and complete the process to connect it to the Duosuma platform.
  • If you don't already have a Stripe account, you will be directed to create one, and then you'll connect it to the Duosuma platform.

Connecting the accounts allows us to process charges directly on your account. Funds from your Submission Fees and Tip Jar will go straight to your Stripe account; they will never touch our Stripe account, and we will not take a cut or application fee. (Naturally, Stripe will take a processing fee. See their fee schedule.)

You are responsible for any refunds, chargebacks, or complaints related to the fees and tips you collect.

What else can you do with a Stripe account? With the right technical skills, Stripe can be integrated into anything (take Duotrope, for example, which has been using Stripe since 2012).
However, if you don't have the time or skills to integrate it yourself, it's also widely supported on a number of e-commerce platforms, including Shopify, Squarespace, and WooCommerce. A single Stripe account can be used for both your Duosuma submissions and your online storefront.

Submission Fee and Tip Jar Settings

Once you've successfully onboarded with Stripe, you'll be able to start charging Submission Fees and accepting Tip Jar payments for publishing projects (fees and tips are not permitted for literary agents). Before you do that, make sure your Fee and Tip Jar settings are to your liking:

Default Fee Currency: This sets the default currency (USD, CAD, GBP, EUR, AUD, NZD) that Submission Fees/Tip Jar payments will be charged in. This can be overridden on individual Calls for Submission.

Tip Jar Settings: With Tip Jar payments, the submitter selects how much money they want to give you. You can set the pre-selected amount, as well as the minimum and maximum values. The minimum value can't be less than $1, and the maximum value can't be more than $100, although we recommend setting it to the maximum "tip" you're comfortable receiving. Note: Tips will always be charged in your default fee currency.

Statement Descriptor This is the business name that will show up on customers' bank or credit card statements. Choose something that will help your customers recognize your charges; otherwise, you will have more disputes and chargebacks due to unrecognized charges. It must be between 5 and 22 characters in length. "UBER PUBLISHING" is good; "UBPUB2020" is not.

Refund Policy: You can set a short refund policy, which will appear on the Submission Fee/Tip Jar page. You can also include your Refund Policy in certain Response Templates. This is optional but highly recommended. Having a clear refund policy can help protect you when you get chargebacks and complaints.


See more Documentation.
Have any questions about this? Ask us.