Subscriptions, Payments, & Gift Certificates FAQ
This section only covers individual subscriptions. For our other types of access, please see our Group Memberships FAQ
How much does a Duotrope subscription cost?
After a one-time, 7-day free trial, subscriptions cost just USD $5.00 a month. If you commit to a full year, you get the discounted rate of $4.17 per month (USD $50.00 charged annually).
We now also offer subscriptions in the following currencies: AUD, GBP, CAD, EUR, INR, NZD. (Check the individual links for pricing details.)
What will a subscription give me?
Subscribers have access to all our features, including:
- Our robust market search feature
- The index of publisher and agent listings
- The calendar of upcoming themes and deadlines
- Interviews with editors
- Full publisher and agent listings, including response statistics
- Statistical reports
- Your personal control panel including your submission tracker, etc.
- If you have opted-in to receive our newsletter, you will receive our info-packed weekly issues via email
Why do I need to provide payment information to activate a free trial?
We need to know that you can pay for a subscription after your trial ends. Rest assured, you will not be charged until your trial ends. If you cancel before the end of your trial period, you will not be charged at all.
I just bought a subscription. When will I have full access to the site?
Subscription purchases are usually confirmed within minutes. You can check your Control Panel page to check on the current status of your subscription. If it has taken longer than 15 minutes, there may have been a problem with your payment. Check your email. If you did not receive an email and you still don't have access, please contact Customer Service as soon as possible.
When will my subscription end?
Subscriptions recur until cancelled. You can check the status of your subscription at any time to see when the next billing date is, or if you have already cancelled, to see when access will end. Read the questions below regarding checking the status of your subscription and cancelling a subscription.
Note: There is one circumstance when your subscription may be cancelled without your input. If we can no longer contact you with payment receipts or notices about your subscription, we may cancel the recurrence of your subscription at our discretion.
How can I check the status of my subscription?
You can check the status of your subscription at any time from the "Your Subscription" entry in the Account menu or from your Control Panel.
Do I have to keep my credit card information up to date?
Yes, please make sure the credit card information is up to date before it renews. Our payment processor will attempt to update the expiration date automatically, if nothing else has changed and the card hasn't been reported lost or stolen.
Note: Please don't try to cancel by updating your card information to bad information or assume it will cancel automatically if the expiration date has passed. If you don't want to continue being charged, simply cancel your subscription. Cancellation is quite painless. Simply follow the steps below at least a day before the next charge date.
How do I cancel my recurring subscription?
Cancellation is self-service. Simply go to Your Subscription page (accessible from the Account menu or your Control Panel) and push the "Cancel my Subscription" button. That's all there is to it! You won't need to contact Customer Service or jump through any hoops. Once cancelled, your subscription will expire at the end of the period you most recently paid for.
If you are on a trial and cancel your subscription before the end of the trial period, you will not be charged and will lose access at the end of the trial period.
If you plan on cancelling, don't wait until the end of the period. After cancelling, you will retain access to all features through the end of the current period, at which point the subscription will expire. If you attempt to wait until the last minute, you may be in a different time zone from the payment processor and misjudge the time (or even the date) of the next charge. Also, we cannot predict exactly when you will be charged; the time of charge can vary by as much as a few hours from pay period to pay period, due to fluctuations in the payment processor's volume. We do not issue refunds if you fail to cancel before being charged.
What is your refund policy?
We do not issue refunds. We offer a free trial to allow you to try out our services. If you find them not to your needs, you can cancel during the trial and will not be charged.
I want to buy a subscription, but I can only pay by check/money order. What should I do?
We do not accept personal checks or money orders. A credit card is required. The best option in this case is to have someone with a credit card purchase a Gift Certificate for you.
I already have a subscription and someone bought me a Gift Certificate. What do I do?
Redeem the Gift Certificate if you haven't already done so. The "Gift" subscription will automatically take effect once your current subscription expires. (See above for information on cancelling your current subscription.)
What happens to the information in my account if my subscription lapses?
All of your non-financial information will remain on file, ready for your return. This includes submission reports, tracked deadlines, favorites, etc.
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What payment methods do you accept?
For individual subscriptions and gift certificates, we accept credit cards (Visa, MasterCard, American Express, Discover, JCB, and Diners Club).
For group memberships and bulk gift certificates, we accept credit cards and business/institutional checks (drawn in US funds).
Can I trust you with my payment information?
We do not keep any of your financial information on file or have direct access to it. Only our trusted "PCI Service Provider Level 1" payment processor has access to your sensitive financial information. All communications between our servers and our payment processors' servers are secured.
I live outside the USA. Can I still buy a Subscription or a Gift Certificate?
If you can pay by credit card, you can still use our payment system. We offer subscriptions, group memberships, and gift certificates in the following currencies: US Dollars, Australian Dollars, British Pounds Sterling, Canadian Dollars, Euro, Indian Rupee, New Zealand Dollars.
If you use live in a country that uses a different currency, we recommend that you select US Dollars. The amount will be converted to your currency at a rate determined by the bank that issued your credit card.
What is your refund policy?
We do not issue refunds. We offer subscriptions with free trials to allow you to try out our services. If you find them not to your needs, you can cancel during the trial and will not be charged.
What if I have a dispute?
If you have a dispute, please be courteous enough to contact us before lodging a dispute or chargeback request with your credit card company or bank. If you have concerns about a payment, please contact us. If we have made a mistake, we will do our best to remedy the situation, but you must contact us before filing a dispute or chargeback.
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How do Gift Certificates work?
Gift Certificates are delivered in the form of a code that can be redeemed on our site. The Gift Certificate code can be emailed to you to present to the lucky recipient in the manner of your choosing, or we can email it to the recipient on your behalf.
When a Gift Certificate is redeemed, it will be converted into a "Gift" subscription valid for a certain amount of time. For example, a USD $50 Gift Certificate results in a "Gift" subscription that's valid for one year.
Do Gift Certificates expire?
The Gift Certificates themselves do not expire. The Gift Certificate codes will remain valid until redeemed.
I want to buy someone a Gift Certificate. What happens if they already have a subscription?
If you buy a Gift Certificate for a lucky someone who currently has a subscription, the "Gift" subscription will automatically be applied to their account once their current subscription expires.
Do you offer a discount for Gift Certificates purchased in bulk?
Yes! We offer a 25% discount when you buy 10 or more Gift Certificates. Be sure to use our bulk gift order page. (Note that bulk Gift Certificates are meant to be given to multiple people. Do not use that option if you plan on using all the certificates for yourself.)
Can I buy a Gift Certificate for myself?
Of course! Use the "I'm buying this Gift Certificate for myself" option.
Do "Gift" subscriptions start with a free trial?
No, only recurring subscriptions start with a free trial. However, if you have not yet used a free trial, you will still receive one when you begin your first recurring subscription. That's the primary difference between recurring subscriptions and Gift subscriptions: recurring subscriptions start with a free trial and recur until cancelled, while gift subscriptions don't recur but also don't start with a free trial.
Are Gift Certificates transferable?
Once a Gift Certificate has been successfully delivered to its recipient, we cannot revoke that certificate to deliver it to a different person.
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Have a question about our policies for subscriptions, gift certificates, or payments that's not answered here? Contact