Subscriptions, Payments, & Gift Certificates FAQ
How much does a Duotrope subscription cost?
After a one-time, 7-day free trial, subscriptions cost just USD $5 a month. If you commit to a full year, you get the discounted rate of $4.17 per month (USD $50 charged annually).
What will a subscription give me?
Subscribers have access to all our features, including:
- Our robust market search feature
- The index of market listings
- The calendar of upcoming themes and deadlines
- Interviews with editors
- Full market listings, including response statistics
- Statistical reports
- Your personal control panel including your submissions tracker, etc.
- If you have opted-in to receive our newsletter, you will receive our info-packed weekly issues via email
Why do I need to provide payment information to activate a free trial?
We need to know that you can pay for a subscription after your trial ends. Rest assured, you will not be charged until your trial ends. If you cancel before the end of your trial period, you will not be charged at all.
I just bought a subscription. When will I have full access to the site?
Subscription purchases are usually confirmed within minutes. You can check your Control Panel page to check on the current status of your subscription. If it has taken longer than 15 minutes, there may have been a problem with your payment. Check your email. If you did not receive an email and you still don't have access, please contact Customer Service as soon as possible.
When will my subscription end?
Subscriptions recur until cancelled. You can check the status of your subscription at any time to see when the next billing date is, or if you have already cancelled, to see when access will end. Read the questions below regarding checking the status of your subscription and cancelling a subscription.
Note: There is one circumstance when your subscription may be cancelled without your input. If we can no longer contact you with payment receipts or notices about your subscription, we may cancel the recurrence of your subscription at our discretion.
How can I check the status of my subscription?
You can check the status of your subscription at any time from the "Your Subscription" entry in the Account menu or from your Control Panel.
How do I cancel my recurring subscription?
Cancellation is self-service. Simply go to "Your Subscription" page (accessible from the Account menu or your Control Panel) and follow the instructions there. You won't need to contact Customer Service or jump through any hoops. Once cancelled, your subscription will expire at the end of the period you most recently paid for.
Note that if you are on a trial and cancel your subscription, you will not be charged and will lose access at the end of the trial period. If you want to cancel recurring charges after a trial, you should wait until you have been charged your first payment before cancelling. (You will receive an email receipt when you are charged.)
I want to buy a subscription, but I can only pay by check/money order. What should I do?
We do not accept personal checks or money orders. A credit card is required. The best option in this case is to have someone with a credit card purchase a Gift Certificate on your behalf.
I already have a subscription and someone bought me a Gift Certificate. What do I do?
Redeem the Gift Certificate if you haven't already done so. The "Gift" subscription will automatically take effect once your current subscription expires. (See above for information on cancelling your current subscription.)
What happens to the information in my account if my subscription lapses?
All of your non-financial information will remain on file, ready for your return. This includes submission reports, tracked deadlines, favorites, etc.
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What payment methods do you accept?
For individual subscriptions and gift certificates, we accept credit cards (Visa, MasterCard, American Express, Discover, JCB, and Diners Club).
For group memberships, bulk gift certificates, and Duotrope on Campus access, we accept credit cards and business/institutional checks (drawn in US funds).
Can I trust you with my payment information?
We do not keep any of your financial information on file or have direct access to it. Only our trusted "PCI Service Provider Level 1" payment processors have access to your sensitive financial information. All communications between our servers and our payment processors' servers are secured.
I live outside the USA. Can I still buy a Subscription or a Gift Certificate?
If you pay by credit card, you can still use our payment system. We charge in US dollars only, but that amount will be converted to your currency at a rate determined by the bank that issued your credit card.
What is your refund policy?
We do not issue refunds.
What if I have a dispute?
If you have a dispute, please be courteous enough to contact us before lodging a dispute or chargeback request with your credit card company or bank. We like our customers to understand what they're paying for. If you have concerns about a payment, please let us know. We think you'll find that we're fair.
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How do Gift Certificates work?
Gift Certificates are delivered in the form of a code that can be redeemed on our site. The Gift Certificate code can be emailed to you to present to the lucky recipient in the manner of your choosing, or we can email it to the recipient on your behalf.
When a Gift Certificate is redeemed, it will be converted into a "Gift" subscription valid for a certain amount of time. For example, a $50 Gift Certificate results in a "Gift" subscription that's valid for one year.
Do Gift Certificates expire?
The Gift Certificates themselves do not expire. The Gift Certificate codes will remain valid until redeemed.
I want to buy someone a Gift Certificate. What happens if they already have a subscription?
If you buy a Gift Certificate for a lucky someone who currently has a subscription, the "Gift" subscription will automatically be applied to their account once their current subscription ends.
Do you offer a discount for Gift Certificates purchased in bulk?
Yes! We offer a 25% discount when you buy 10 or more Gift Certificates. Be sure to use our bulk gift order page.
Can I buy a Gift Certificate for myself?
Of course! Use the "I'm buying this Gift Certificate for myself" option.
Are Gift Certificates transferable?
Once a Gift Certificate has been successfully delivered to its recipient, we cannot revoke that certificate to deliver it to a different person.
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Have a question about our policies for subscriptions, gift certificates, or payments that's not answered here? Contact